DESIGN THINKING IN HEALTHCARE
DESIGN THINKING
Design Thinking is a design style that provides a solution-based approach to solving problems. It’s extremely useful in confronting complex problems that are ill-defined or unknown.
PROBLEM SOLVING with design thinking:
Design thinking solves problems by:
Understanding the human needs involved
Constructing the problem in human-centric ways
Creating many ideas in brainstorming sessions, and
Adopting a hands-on approach in prototyping and testing.
How Does Design Thinking Work In Healthcare?
Design Thinking in Patient Care
Applying design thinking to the patient care process, allows you to uncover ways in which care goes beyond the treatment.
Implementing a customer empathy map will help you understand your patient’s pain, concerns, fears and go beyond the clinical treatment.
Design Thinking in Clinical Experience
Think of your most recent waiting experience. Patients could potentially spend a large amount of time in waiting rooms, sometimes waiting to be treated and other times waiting to see the doctor.
Design thinking may bring forth innovative ways of helping patients feel comfortable and making their experience bearable. You can start by asking questions and understanding their mindset. If you can not reduce the wait time, think of ways to utilize it.
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